Privacy Policy

We respect your privacy and are committed to protecting it through compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you provide (“Personal Information”) on the 2MOON.AI website (“Website” or “Service”) and any related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.

This Policy is a legally binding agreement between you and 2MOON.AI. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy does not apply to companies we do not own or control, or to individuals we do not employ or manage.

Collection of information

Our top priority is customer data security and we exercise a no-logs policy. We process only minimal user data — only what is necessary to maintain the Website and Services. Information collected automatically is used only to identify potential abuse and establish statistical information about usage and traffic; this statistical information is not aggregated in a way that would identify any particular user.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under 18, do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under 18 has provided Personal Information to us, please contact us so we can delete it.

Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information. We act as a controller when we ask you to submit Personal Information necessary for your access to and use of the Website and Services; we act as a processor when you submit Personal Information through the Website and Services on instructions from you.

Information we collect may be used for the following purposes:

• Send administrative information.
• Send product and service updates.
• Respond to inquiries and offer support.
• Request user feedback.
• Enforce terms and conditions and policies.
• Protect from abuse and malicious users.
• Respond to legal requests and prevent harm.
• Run and operate the Website and Services.

Disclosure of information

We may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely on to operate the Website and Services, and whose privacy policies are consistent with ours. We will not share any personally identifiable information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or to comply with legal requirements.

Retention of information

We retain and use your Personal Information only as long as necessary to comply with our legal obligations, enforce our agreements, and resolve disputes, unless a longer retention period is required or permitted by law. Once the retention period expires, Personal Information is deleted.

Do Not Track signals

Some browsers incorporate a Do Not Track feature. How browsers communicate the Do Not Track signal is not yet uniform, and the Website and Services are not yet set up to interpret or respond to those signals. We nonetheless limit our use and collection of your Personal Information as described throughout this Policy.

Email marketing

We offer electronic newsletters and marketing emails to which you may voluntarily subscribe. We will not disclose your email address to any third parties except as allowed in this Policy or for the purposes of utilizing a third-party provider to send the emails. In compliance with the CAN-SPAM Act, all emails clearly state who they are from and provide clear instructions to unsubscribe.

Links to other resources

The Website and Services contain links to other resources we do not own or control. We are not responsible for the privacy practices of those resources or third parties. Please read the privacy statements of each resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards. However, no data transmission over the Internet or wireless network can be guaranteed to be fully secure.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information disclosed to unrelated third parties as a result of external activity, we reserve the right to take reasonable measures, including investigation, reporting, and cooperation with law enforcement. We will make reasonable efforts to notify affected individuals if there is a reasonable risk of harm or if notice is otherwise required by law.

Changes and amendments

We reserve the right to modify this Policy at any time at our discretion. When we do, we will revise the updated date at the top of this page. Your continued use of the Website and Services after the effective date of the revised Policy constitutes consent to those changes.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, contact us at support@2moon.ai.